October 10, 2006
ACS Sucks Redux
ACS is a really miserable student loan company that happens to be responsible for my student loan. They're hilarious. The last issue I had with them was in 2003, when they reported me delinquent in student loan repayment for 6 months (I was a graduate student at the time). It took me many months, several hundred dollars, and a lawyer to straighten things out.
When I moved to California, I updated my address in their records. I never received a notification with them. I logged in to the website again, and found that the address was completely wrong, pointing to a house just outside of Hoboken, NJ. I called to update the address (and dispute that I owe payment...I have paper from them saying that I am prepaid through the end of the year, they tacked on late fees and said I owed them payments since August as of now...helpful that the address they have for me is wrong so I could not receive the notices).
I inquired how my address was updated, and was told by Latoya, "The information is verified from a database by our security department." I asked if I could talk to the security department, she said, "No, but they verify the information so it's okay." I insisted that I had never been contacted to verify the incorrect information, that I never lived anywhere near the address, etc. "Well, the information is in a database, so it's okay." I'm not sure that Latoya understands English, or understands the issue at hand (identity theft?).
This afternoon, I walk to the Navy Federal Credit Union to consolidate my loan.
Hey James -
Sorry to hear that. I hired a lawyer to handle ACS, and it was only somewhat successful...my credit record still has a "60 day delinquent" rating from them from when they 'forgot' to put me on academic deferment five years ago. Fortunately my credit rating has mostly recovered since then, but I'm over it. I highly recommend consolidating with someone and prevent ACS from getting any extra interest out of you. EdFinancial is probably a good bet (who I eventually went with), though anybody would be better than ACS. It's also a good idea to consolidate as the prime interest rate dropped again recently -- lock in a nice low rate!
Reid
Posted by: Reid on January 4, 2008 05:31 PM






by reid
on October 01, 2007
by reid
on July 17, 2005
I'm currently in a fight with ACS now. Thought I'd do a Google search to find out if anyone else has had problem with these idiots. Sure enough.
I've paid more than I needed to for several years and the last bill I received indicated that I was PREPAID through 2014. However, I just received a notice that I am somehow delinquent and being reported to the credit bureaus.
Wow. I'm a bit worried now. My whole defense hinges on whether they believe me when I tell them its only 2008.
Posted by: James on January 1, 2008 05:06 PM