Legal Disclaimer

"...For Dummies" is a registered trademark of Wiley Publishing, Inc. Wiley has not given authorization for this title, nor is it associated in any way with the Wiley (nee IDG Books, nee Hungry Minds) series "... for Dummies."

October 31, 2006

ACS Education Amusement

I spent some time on the phone with ACS today, and got some amusing information on my account. I feel like I'm *obligated* to share.

My address was updated to a place that I have never lived before sometime in last few months. Odd. I finally found out how to reach their Skiptrace department ( 1-800-508-1543 is the direct line, no hold times, oh so much fun ). My address was updated automagically when my name showed up as being forwarded to another address by the US Postal Service. Reasonable enough, except that I never had my address forwarded there.

I asked what the source ("old") address of the mail forward was, and more particularly if it had matched their address on file at the time, but the skiptrace folks became evasive. I have a strong suspicion that there was no verification (even if there was, anybody can get anybody else' address forwarded at the post office fairly painlessly).

I attempted to explain how this is a security flaw to the skiptrace folk, which didn't work. I wonder what would happen if someone were to call up the department, find out a skiptrace worker's full name, and have that person's address forwarded someplace else? I suppose it would only work if the employee had their loans serviced by ACS (which might actually be likely?). But it would certainly get the point across...

Post a comment










Please enter the number above into the box below.









Further back...

Archives